Frequently Asked Questions
What does preorder mean?
Preorder means the outfit is not currently in stock but can be specially made in your size based on the exact design shown.
These are not fully custom designs — the style, color, and embroidery remain the same as displayed, with only minor adjustments available depending on the design.
How long does delivery take?
Most preorder pieces typically take 2–3 weeks for processing and delivery, depending on the design and vendor availability.
In-stock items usually ship within 2–3 business days.
Do you offer returns or exchanges?
Due to the nature of our collection and the fact that many of our pieces are special occasion wear, we do not offer returns, refunds, or exchanges.
We encourage you to contact us before placing your order if you have any questions about sizing, fit, or your purchase.
Can I customize sleeves, length, or cancan?
Yes — depending on the design, minor adjustments such as sleeves, blouse length, lehenga/skirt length, and cancan options may be available.
Please note that full customizations or major design changes are not offered unless specifically stated.
How does sizing work?
Most preorder outfits are made based on standard sizing.
We recommend reviewing our Size Guide before placing your order. Our team is happy to help guide you based on standard measurements and fit recommendations, but final size selection remains the customer’s responsibility.
Blouse pieces may also include extra margins for minor alterations.
How does sizing work?
Most preorder outfits are made based on standard sizing.
We recommend reviewing our Size Guide before placing your order. Our team is happy to help guide you based on standard measurements and fit recommendations, but final size selection remains the customer’s responsibility.
Blouse pieces may also include extra margins for minor alterations.
Is international shipping from India included?
Yes — international sourcing and shipping from India are already included in our pricing.
Your outfit is first received and quality-checked by us in the U.S., and customers only pay for U.S. domestic shipping from Ethnic Heirlooms to their final destination.
How do I place an order?
Simply message us with a screenshot of the piece you love along with your size and any questions.
You can contact us through Instagram, WhatsApp, or by calling/texting us at 330-419-1046, and we’ll guide you through the rest